ONLINE STORE TERMS AND CONDITIONS OF SALE
1. GENERAL PROVISIONS, DEFINITIONS
E-shop – an online store operating on the website www.fleetson.com, administered by the Seller.
Seller – UAB Monitoringo centras, legal entity code 303357829, having its registered office at Savanorių pr. 174R, Vilnius, tel. +370 5 2167849 (irrespective of the manufacturer of the respective Goods).
Buyer – any natural or legal person who directly or through an authorised representative orders Goods in this E-shop and who, in accordance with the provisions of the Civil Code of the Republic of Lithuania, has the legal capacity to enter into a transaction for the acquisition of the relevant Goods (any legally capable natural person or legal entity acting on lawful grounds).
Rules – these rules establishing the rights, obligations, and liability of the Buyer and the Seller when purchasing Goods in the E-shop www.fleetson.com.
Goods – any product/service made available for sale in the E-shop.
Account – the result of the Buyer’s registration in the E-shop, whereby a personal account is created storing the Buyer’s personal data and order history.
Transaction – a purchase-sale agreement concluded between the Buyer and the Seller upon submission of an order by the Buyer (by selecting the Goods offered in the E-shop and completing the required order fields) and proper payment for such Goods. It shall be deemed that the terms of each Transaction correspond to the Rules valid at the time of placing the order, and such Transactions shall be executed in accordance with the Rules valid at that time. A Transaction shall be deemed concluded when the Buyer ticks the box “I have read the Rules” during the ordering process.
Personal data – any information relating to a natural person voluntarily provided during registration in the E-shop or when placing subsequent orders, from which the identity of the person may be directly or indirectly determined. Within the scope of these Rules, personal data shall also include the Buyer’s location data based on an Internet identifier (IP address) and the Buyer’s order history.
1.1. In the event that the Buyer does not familiarise themselves with the provisions of these Rules (by ticking the box indicating that they have read the Rules), the Seller shall not be liable for the Buyer not having read, having read only in part, and/or not having understood any of the provisions of these Rules, although the Buyer was provided with the opportunity to familiarise themselves with the Rules.
1.2. The Seller reserves the right to amend, modify, or supplement these Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania. The Rules valid at the time of order placement shall apply; therefore, the Buyer is advised to review the Rules each time before making a purchase.
1.3. The Seller confirms that it is responsible for the sale of Goods ordered in the E-shop, the proper delivery/installation of the purchased Goods, the quality of the Goods, the proper implementation of return conditions, and the fulfilment of other rights and obligations of the Seller established by law.
2. ORDERING GOODS, CONCLUSION AND PERFORMANCE OF THE TRANSACTION
2.1. The Buyer must complete all order fields correctly and accurately. The Buyer’s data shall be processed in accordance with the privacy policy published in the E-shop.
2.2. The Seller shall have the right, without prior notice to the Buyer, to restrict the Buyer’s use of the E-shop or to cancel the Buyer’s registration if the Buyer uses the E-shop in violation of these Rules, attempts to harm the stability or security of the E-shop, or otherwise violates the laws of the Republic of Lithuania.
A Transaction shall be deemed concluded when the Buyer:
2.2.1. selects and specifies the Goods to be purchased;
2.2.2. completes all required order fields;
2.2.3. confirms having read these Rules by ticking the relevant box;
2.2.4. submits the order to the Seller, who confirms receipt of the order. Such confirmation shall be sent by email to the address provided by the Buyer during initial registration or order placement;
2.2.5. properly pays for the Goods.
2.4. The Seller shall not be liable if the Buyer provides incorrect data and/or if the order is placed by an unauthorised person or a person lacking the legal capacity to enter into a transaction. In all cases, the Transaction shall be deemed concluded and shall create binding contractual legal relations between the parties.
2.5. The Seller undertakes to execute the Buyer’s orders in accordance with these Rules and to communicate with the Buyer using the contact details provided.
2.6. The Seller undertakes to provide the Buyer with clear and comprehensive information regarding the Goods, including delivery terms, payment terms, price, warranty, etc., as required by Article 6.2287 of the Civil Code of the Republic of Lithuania.
2.7. The Buyer, having chosen to pay by bank card or bank transfer, undertakes to pay for the Goods no later than within 1 (one) business day from the submission of the order to the Seller, unless otherwise agreed between the parties.
2.8. The Seller shall have the right, without prior notice, to cancel the Buyer’s order if the Buyer, having chosen to pay by bank card or bank transfer, fails to pay within the time limits set out in these Rules.
2.9. The Buyer undertakes to comply with these Rules when placing an order and to cooperate with the Seller to ensure proper execution of the order.
2.10. The Buyer shall have the right to cancel the order as provided in Section 6 of these Rules.
2.11. All Transactions concluded with Buyers shall be stored in the E-shop in accordance with the legal requirements of the Republic of Lithuania.
2.12. Where, upon the Seller’s proposal, the Buyer wishes to purchase Goods with deferred payment and the parties agree on payment in instalments, such Transaction shall be deemed concluded as provided in Clause 2.3, except for Clause 2.3.5. In such case, Clauses 2.7 and 2.8 shall not apply.
3. PRICE OF GOODS, PAYMENT
3.1. Prices of Goods are indicated in the E-shop in Euros, including VAT applicable at the time of purchase, as well as other taxes if required by the legal acts of the Republic of Lithuania.
3.2. The following payment methods are available:
3.2.1. by bank card at the time of placing the order, after the Seller confirms the order;
3.2.2. by bank transfer to the Seller’s specified account no later than within 1 (one) business day from the submission of the order;
3.2.3. in cash or by bank card upon collection of the Goods from the Seller’s premises and/or upon completion of installation works.
3.3. By confirming that they have read the Rules, the Buyer also agrees that the VAT invoice (which also serves as the purchase and warranty document) shall be provided together with the Goods; the Buyer shall have the right to request that such documents be sent to the email address provided.
4. ORDER PROCESSING AND DELIVERY
4.1. Order processing and preparation of Goods shall commence only after receipt of payment, except where otherwise agreed.
4.2. The following delivery methods are available:
– free collection from the Seller;
– delivery to the address specified by the Buyer;
– delivery to a parcel locker.
4.3. The Seller shall inform the Buyer of any changes affecting delivery terms, quantities, or other relevant factors via the provided contact details.
4.4. Delivery times are preliminary and may be adjusted depending on stock availability.
4.5. The Seller shall not be liable for delivery delays caused by third parties or circumstances beyond the Seller’s control or attributable to the Buyer.
4.6. If the Buyer fails to collect the Goods or delivery is unsuccessful, the Goods shall be returned to the Seller and the order cancelled. The amount paid shall be refunded within 2 (two) business days.
4.7. The risk of accidental loss or damage to the Goods shall pass to the Buyer upon delivery.
4.8. The Buyer must inspect the Goods upon receipt and notify the Seller of defects within 2 (two) business days.
5. WARRANTY
5.1. Technical specifications are provided with each product.
5.2. Warranty period: 24 months for natural persons; 12 months for legal entities.
5.3. Defective Goods shall be replaced at the Seller’s expense.
5.4. The Buyer may contact the Seller regarding defects during the warranty period.
5.5. Warranty service is performed at the Seller’s premises on business days (Mon–Fri, 9:00–17:00).
5.6. Technical consultations are provided on business days from 10:00 to 14:00, tel. +370 216 7849.
5.7. The warranty shall not apply to the Goods, and no claims in respect of their non-functioning shall be accepted in the following cases:
5.7.1. if the Goods have been used not in accordance with their intended purpose as specified in the description of the Goods;
5.7.2. if the Goods have been damaged or modified by the Buyer or by third parties in such a way that they can no longer perform their functions;
5.7.3. if any repair works or other works have been carried out on the Goods outside the Seller’s authorised service facilities;
5.7.4. if the Goods are outside GSM network coverage.
6. RIGHT OF WITHDRAWAL AND RETURN OF GOODS
6.1. The Buyer shall have the right, without providing any reason and without incurring any costs other than those specified below, to withdraw from a Transaction concluded through this E-shop within 14 (fourteen) days, except in the following cases:
6.1.1. where the Goods have been installed in the Buyer’s property, regardless of the duration of their use;
6.1.2. where the Goods have been installed in the Buyer’s property but have not been put into operation due to installation errors or other reasons not attributable to the Seller;
6.1.3. in the cases provided for in Clause 6.1 of these Rules, all costs related to the return (shipment) of the Goods to the Seller shall be borne by the Buyer.
6.2. Goods of improper completeness (incomplete Goods) received by the Buyer must be replaced by the Seller no later than within 5 (five) business days from the relevant notification regarding defective and/or incomplete Goods received by the Buyer. In such case, the delivery costs of the replacement Goods shall be borne by the Seller.
6.3. In the event that the Buyer has purchased Goods of inadequate quality, the Buyer shall have the right to choose one of the following remedies:
6.3.1. to require the Seller to remedy the defects of the Goods free of charge within a reasonable period of time, where such defects can be remedied;
6.3.2. to require replacement of the Goods with analogous Goods of proper quality, except where the defects are minor or have arisen due to the fault of the Buyer;
6.3.3. to return the Goods and recover the price paid, and to withdraw from the Transaction, where the sale of Goods of inadequate quality constitutes a material breach of the order.
6.4. The Buyer shall not have the right to withdraw from the Transaction and request a refund if the defect in the Goods does not affect their usability.
6.5. The remedies available to the Buyer in case of purchase of Goods of inadequate quality shall be governed by the Civil Code of the Republic of Lithuania.
6.6. The Buyer must notify the Seller in writing, within the time limits set out in these Rules, of their intention to return Goods of inadequate quality (where such remedy is permitted) or Goods of proper quality in accordance with Clause 6.1.
6.7. Goods of proper quality may be returned only if they are in their original, undamaged packaging and with intact labels. The Buyer must also provide proof of purchase and a written request in free form.
6.8. The amounts paid for the Goods shall be refunded using the same method by which they were received by the Seller.
7. LIABILITY OF THE PARTIES
7.1. The Buyer shall bear full responsibility for the accuracy and correctness of the data provided in the E-shop. If the Buyer provides inaccurate or incorrect data, the Seller shall not be liable for any consequences arising from the execution of the order based on such data.
7.2. The Buyer shall also bear full responsibility for entering into a Transaction where they did not have the right to do so or exceeded their granted authority.
7.3. The Buyer shall be responsible for the disclosure of their login credentials to third parties. Where a third party concludes a Transaction using such credentials, the Buyer shall be responsible for the performance of that Transaction.
7.4. The Seller shall be responsible for the lawful processing of the Buyer’s data.
7.5. The Seller undertakes not to use the Buyer’s personal data for purposes other than those set out in these Rules.
7.6. The Seller shall not be liable for losses arising from the Buyer’s failure to review these Rules and the Privacy Policy published in the E-shop, despite having been given the opportunity to do so.
8. FINAL PROVISIONS
8.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
8.2. Any disputes arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
8.3. Any requests, complaints, or inquiries may be submitted by the Buyer to the Seller via email support@fleetson.com or in writing at Savanorių pr. 174R, Vilnius, LT-03153.